VacuumBag — Return & Refund Policy

We want you to be satisfied with your VacuumBag purchase. If your order isn't right, our support team is available to help.

Return Window

You may request a return within 30 days from the date your order is delivered.

To qualify for a standard return, the product must:

• Be unused
• Be in its original condition
• Include the original packaging
• Include any accessories or components supplied with the product

How to Request a Return

Please contact VacuumBag before returning any product.

Include:

• Your full name
• Your order number
• The reason for the return
• Photos or videos where relevant

After your return is approved, we will provide instructions and the appropriate return address.

Do not send products back without authorization. Unauthorized returns may not be accepted or refunded.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for all costs associated with returning an order.

These costs may include:

• Return postage
• Carrier fees
• Packaging
• Tracking
• Insurance
• Customs charges
• Import or handling fees

VacuumBag does not provide prepaid return labels for standard customer-initiated returns.

We recommend using a shipping method that includes tracking.

VacuumBag cannot be responsible for return packages that are lost or damaged before reaching the designated return location.

Original shipping charges are non-refundable unless required by applicable law or the return is the result of an error on our part.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, contact VacuumBag within 48 hours of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue

After reviewing the claim, we may provide an appropriate resolution such as:

• Replacement
• Reshipment
• Full or partial refund

When the issue is confirmed to have resulted from a defective, damaged, or incorrect product, VacuumBag will cover the reasonable cost of resolving the problem.

You may not be required to return the damaged product unless requested by us.

Refunds

Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval.

Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed after receiving confirmation that your refund was approved, please contact our customer support team.

Order Cancellations and Changes

If you need to cancel an order or change your order information, contact us within 24 hours of placing the order.

We will make reasonable efforts to accommodate your request.

After the order has entered processing or fulfillment, cancellation or modification may no longer be possible.

Non-Returnable Items

Unless required otherwise by applicable consumer law, the following items may not qualify for standard returns:

• Gift cards
• Personalized or custom-made products
• Products marked as final sale
• Certain promotional or clearance products clearly identified as non-returnable before purchase
• Used products that are no longer in their original condition

This restriction does not remove any legal rights you may have regarding defective or incorrectly supplied products.

Contact Us

For return, refund, cancellation, or replacement questions, contact VacuumBag through our Contact page or customer support email.

SHIPPING POLICY

VacuumBag — Shipping Policy

Thank you for shopping with VacuumBag. Below you'll find information about processing, delivery, tracking, and shipping issues.

Order Processing

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday and exclude public holidays.

After placing your order, you will receive an order confirmation by email.

Once your package has shipped, we will send a shipping confirmation containing tracking information when available.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Estimated Shipping Time

Estimated delivery within the United States is normally:

5–9 business days after dispatch.

Please remember:

Total delivery time = order processing time + shipping/transit time.

Delivery estimates are not guarantees.

Remote destinations, carrier disruptions, customs procedures, seasonal demand, severe weather, or other circumstances outside our control may cause delays.

Shipping Rates

Shipping charges are displayed during checkout before payment is completed.

Our standard shipping structure may include:

• Standard shipping calculated at checkout
• Free standard shipping on qualifying orders over $49

Any applicable shipping charge will be clearly shown before you complete your purchase.

Order Tracking

Once tracking becomes available, we will send the tracking number to the email address associated with your order.

Tracking information can take 24–48 hours to update after the shipping carrier first receives or scans the package.

If tracking has not updated for several business days, please contact us and we will help investigate.

Delivery Delays

Although we work to have orders delivered within the estimated timeframe, delays can occur.

Possible causes include:

• Carrier disruptions
• Severe weather
• Peak shopping periods
• Holidays
• Transportation delays
• Customs processing
• Events outside our reasonable control

A shipping delay alone does not necessarily mean that a shipment has been lost.

Our support team can assist when tracking shows an unusual or extended delay.

Incorrect or Incomplete Shipping Address

Customers are responsible for entering a correct and complete delivery address during checkout.

VacuumBag cannot guarantee delivery or reimbursement when an order is sent to an incorrect address supplied by the customer.

If you notice an address error, contact us within 24 hours of placing the order.

If your package has not yet entered fulfillment, we will make reasonable efforts to update the address.

Once an order has been dispatched, we may no longer be able to change the destination.

Lost Packages

If tracking indicates that your shipment may have been lost in transit, contact our support team so that we can investigate with the shipping carrier or fulfillment provider.

After the shipment is confirmed lost, we may provide a replacement or refund depending on the circumstances.

Damaged Packages

If your order arrives damaged, contact us within 48 hours of delivery.

Please provide clear photographs of:

• The shipping package
• The shipping label
• The damaged product
• Any visible damage to the contents

Once the issue is verified, we will arrange an appropriate replacement or refund.

Customs and Import Charges

For international orders, customers may be responsible for customs duties, taxes, import charges, or other fees imposed by the destination country unless otherwise stated during checkout.

These charges are determined by local authorities and are outside VacuumBag's control.

Contact Us

If you have questions regarding shipping, delivery, tracking, or a missing order, contact VacuumBag through our Contact page or customer support email.